A time for change
Business as a force for good
For 20 years, c|change has believed in the power of business to affect positive change in the communities where we live and work. For us, it was cause for celebration when, in 2019, the Business Roundtable, a collection of 185 CEOs from the world’s largest corporations, met and declared the purpose of a corporation was not just to serve shareholders, but “to create value for all our stakeholders.”
As a business focused on positive impact, we’re driven to go above and beyond—for our clients, for their customers, for our employees, for our community and for our planet.
That’s ultimately why we formalized our drive for change by becoming certified as a B Corporation: to join a global movement of people using business as a force for good.
About B corporations
B Corps are for-profit businesses that meet the non-profit B Lab’s high standards of social and environmental performance, public transparency and legal accountability to balance profit and purpose.
You might not realize it, but you’ve probably already bought from a B Corp. Brands including Patagonia, Ben & Jerry’s and Kickstarter are B Corps, as well as 3,600 other companies and counting.
What we’re doing
We are working hard to understand and measure our impact on society and the environment. Achieving B Corp certification is another step in this journey. Having gone through the certification process, we can now put a number next to our impact—based on the B Impact Assessment—to ensure we’re meeting the high standards we hold for ourselves and that our stakeholders deserve.
Here are a few ways that our purpose drives the way we do business.
For our employees
- Healthcare for c|changers is 100% employer-paid
- Our employees receive eight hours of paid volunteer time each year
- Our “Agents of Change” program rewards employees based on them living our core values
For our community
- We’re reducing waste created at the office by composting
- We give buying preference to local, minority-owned and operated vendors
- We’ve used our annual client holiday gift as an opportunity to do more for our community
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For our clients
We stand behind the quality of our work, and will do what it takes for our clients to feel they’ve received the proper value for the work that they’ve paid for.
Client satisfaction drives our business and we regularly survey our clients to measure satisfaction via NPS. Net Promoter Score (NPS) measures how likely customers are to recommend us to others. It’s a good indicator of whether we’re delivering the level of quality and service that we aspire to.
Our 2019 NPS: 80
NPS scores of 70 and higher are considered world-class. We pride ourselves on delivering high customer satisfaction and use our annual surveys as a way to set new goals for service.