We are a recertified B Corporation!
Every three years, recertification ensures we are continuing to meet B Lab’s high standards for social and environmental impact. We’re happy to announce that we achieved recertification in 2023!
We’re proud that we raised our B Impact score from 82.2 to 83.9 since we first certified.
This sets a new benchmark for our agency, and an even higher standard to meet (and beat) going forward. You can learn about what we’re doing to affect positive change in the communities where we live and work in our most recent Annual Impact Statement.
Having gone through the certification and now the recertification processes, we’re happy to share what we’ve learned to assist on your company’s B Corp journey. Drop us a line.
About B Corporations
B Corps are for-profit businesses that meet the non-profit B Lab’s high standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose. You might not realize it, but you’ve probably already bought from a B Corp. Brands including Patagonia, Ben & Jerry’s, and Kickstarter are B Corps, as well as 3,600 other companies and counting.
What we’re doing
We’re working hard to understand and measure our impact on society and the environment. Having completed our B Corp recertification, we can put a number next to our impact—based on the B Impact Assessment—to ensure we’re meeting the high standards we hold for ourselves and that our stakeholders deserve.
Here are a few ways that our purpose drives the way we do business
For our employees
Healthcare for c|changers is 100% employer-paid
Our employees receive eight hours of paid volunteer time each year
Our Agents of Change program rewards employees based on them living our core values
For our community
We’re reducing waste created at the office by composting
We give buying preference to local, minority-owned and operated vendors
We’ve used our annual client holiday gift as an opportunity to do more for our community
For our clients
We help our clients find new ways to grow their business
We stand behind the quality of our work and do what it takes for our clients to feel they’ve received the full value of everything we create for them
We regularly survey our clients to measure satisfaction via NPS
Business as a force for good
Our goal to use our business as a force for good for our clients, for our community, and for our planet comes to life in many ways, including the following two videos.
Our 2022 NPS: 82
A Net Promoter Score (NPS) measures how likely customers are to recommend us to others. It’s a good indicator of whether we’re delivering the level of quality and service that we aspire to.
NPS scores of 50 and higher are considered Excellent. We pride ourselves on delivering high customer satisfaction and use our annual surveys as a way to set new goals for service.
Got a question about B Corps or interested in learning how your business can get certified?